How and where to complain about the school, director or teachers? Step-by-step instruction

The state has given the executive branch a set of powers to manage affairs of state importance. The activities of structural organizations are aimed at organizing the implementation of the Constitution of the Russian Federation and legal acts of the state. Regional sectoral bodies include the Moscow Department of Education. It operates in the field of education and controls the functions of school, preschool, vocational and higher education institutions. As soon as a controversial or conflict situation arises with the management of any educational institution, a complaint or petition is submitted to the department.

Authority's powers

To navigate the list of questions that can be addressed to the department, you need to know its area of ​​competence. Basic rights of the Moscow department:

1. Monitoring the implementation and compliance with the provisions of legislative acts relating to education.
2. Development and issuance of instructions and orders.
3. Creation of methods for educational institutions.
4. Distribution of budget funds, control over their use.

An appeal to the Moscow DO can be made in case of any discrepancy with the legislation on the listed issues.

Anonymous complaint

Many people are afraid for their child’s future education. That is why they submit anonymous statements to the department. According to existing legislation, such applications are not accepted or considered. The application must have a sender. In addition, someone needs to report the measures taken. And the answer must be sent to a specific address.

But there are exceptions to this rule. If the application indicates serious offenses, an inspection can still be carried out. Such cases include the threat of terrorist acts, crimes against the life and health of students.

Legislative support

There is a list of legal acts regulating the work of the body.

There are also territorial laws that regulate relations on educational issues.

How to send a letter to the Minister of Education

I ask for your assistance in obtaining financial assistance for studying at the Main Educational Research and Methodological Center (GUIMC) for professional rehabilitation of persons with disabilities (hearing) at MSTU named after N.E. Bauman in Russia. I am Tastanbekov Marat Pernebaevich, born in 1973, a native of the village of Kazygurt, South Kazakhstan region, due to erroneous treatment by medical workers, I have been hearing impaired since the age of 4. Currently I have a group 3 disability. For a stable position in the labor market, which makes it possible to provide financial support for family members: a hearing-impaired wife and two children: the eldest daughter born in 2005 and a son born in 2008, I want to get a higher education in information technology, which is in demand at the time, which is possible for people with my health indications only in Russia. I have two high school diplomas and 12 professions, which I wrote about on my resume. Obtaining an information education is not a big difficulty for me, since I am computer literate and have my own website on the Internet www.deaf.freenet.kz. From 2003 to 2006, I participated as a volunteer trainer in the South Kazakhstan Youth Library project with the International Council for Scientific Research and Exchanges “IREX”. I taught 40 deaf children from boarding school No. 1 in Shymkent computer literacy and the use of Internet search engines, as well as website creation. I tried to unite people with hearing disabilities through the Internet, sharing my experience of studying in the Republic. But he did not find support from the Advisor to the President of the Deaf Society. From 2006 to 2009, due to family circumstances, I was forced to transport goods using gazelles. Mastering knowledge has always been a priority in my life practice. Foreign experience shows that persons with similar health defects have the opportunity to work in such areas. Recently, our State has been paying great attention to the educational level of its citizens, and in particular to persons with disabilities. Therefore, I hope to receive due help from you in order to fully serve the Motherland. E-mail Sincerely, Marat Tastanbekov.

We recommend reading: Documents for a preschool card

P.S. We remind you that Uchi.kz is an unofficial website about education in Kazakhstan. We do not know for sure whether representatives of the Ministry of Education and Science of the Republic of Kazakhstan read the comments of our users. If you want to send a letter to the Minister of Education, write to the ministry. If you leave a comment here. No one will delete it, but it is unlikely that anyone will read it, and it is even more unlikely that you will receive a response from the minister.

Basic Concepts

Knowing the area of ​​personnel responsibility helps to correctly assess the situation.

If controversial situations arise on any of the issues, citizens have the right to file a complaint. In cases where the violation is classified as criminal, an application is submitted to the appropriate structures. These include the prosecutor's office, courts, and police.

Complaint to the Ministry of Education

Every person at least once in his life has become involved in a conflict with a school teacher, a school director, or with the entire management of an educational institution. Usually there are two opinions on this matter, one of which is always polarly different from the other:

1. The student “sits on the neck” of the teachers and is the undisputed culprit of the incident.
2. The culprit is a teacher who takes advantage of his official position and does not value his students at all.

If you do not want your children to become a victim of misconduct on the part of the school, you should be able to write a complaint to the appropriate authorities, following the format and filing rules.

Main reasons

Among the conflict situations, there are those that require writing a complaint:

1. A conflict unresolved at the primary level with the leadership of a school, kindergarten or other organization.
2. Incompetence of an employee of an educational institution. This could be a teacher, a psychologist, or a manager.
3. Biased attitude towards the student.
4. Violence of any level - moral, physical.
5. Difficulties with registration in an educational institution.
6. Injury to a child due to poor supervision.
7. Problems with moving in line on an electronic site.
8. Assessment of knowledge in an unfair format.
9. Demanding material contributions, bribery.

If such difficulties arise, you must seek help from the relevant authorities.

Writing Requirements

In order for the claim to be accepted for execution, the document must be written correctly. The requirements are set out in Law No. 59 of 05/02/2006. First, use a special form or sample. Among the required details:

1. Addressee and addressee data. They fit in the upper right corner and contain the correct name, full name, addresses, contacts.
2. The name of the text that contains a description of the problem. For example, “Complaint about demands for inflated contributions.”
3. The content of the claim, which clearly, in compliance with the chronology of the event, in a business style of presentation and without obscene expressions, sets out the essence of the case.
4. Important! You cannot write a demand for dismissal or a fine. The only request may be a request to conduct an inspection in order to eliminate the violation and punish those responsible within the law.
5. List of applications.
6. Date, signature.

Expert opinion

Often the nature of the complaint can be quite serious. However, violations in the preparation of the document lead to the fact that it does not reach the consideration of the Moscow Department and is returned to the applicant without a resolution. Common mistakes that citizens make:

• information about the applicant is missing completely or partially;
• illegibility of the text does not allow the document to be properly read;
• the text of the complaint contains too emotional, obscene or rude expressions;
• if there is already a court decision on this issue;
• there are advertising components;
• there are incomprehensible abbreviations;
• the appeal is repeated, it has already been answered, and the applicant does not provide new data.

In these cases, it will not be possible to obtain consideration of the claim. Therefore, those citizens who are filing complaints of this kind for the first time need to seek help from a lawyer or use a document template.

Myagkov A. E., civil law lawyer, Moscow

Consequences of filing

If the student’s rights and freedoms are not respected, his parents or he himself can begin to take measures to protect them. This process is regulated by Art. 45 of Federal Law No. 273-FZ.

For teachers

Unlawful actions of a teacher or other employee of a general education institution can be appealed as follows:

• appeal to the violator’s immediate superior (school director);
• submitting the dispute to the commission for consideration.

A complaint addressed to the director must be made in writing. When writing it, be sure to indicate:

1. Full name of the director.
2. School number and location.
3. Subject of the complaint (brief description of the incident, full names of the teacher and student, information about possible witnesses).
4. The essence of the request.
5. Full name of the applicant.
6. Date of.

Resolution of a controversial situation is also possible by submitting an application from the student or his legal representative (parent, guardian) to create a specialized commission.

The members of the commission are representatives of students' parents and school staff. They are selected by the parent committee and the competent authority of the educational organization.

Conflicting parties have the right to be present at the consideration of the application. Also, as necessary, witnesses and other persons who can clarify the issue under discussion are called to the meeting. Based on their testimony, legislative acts and regulations of the institution, as well as the results of a comprehensive analysis of the current situation, a decision is made. Its content is mandatory for all parties to the dispute, but it can also be appealed in court.

If the outcome is unsatisfactory for the victim or there is no response from management, the claim is submitted to higher authorities. In this case, both the teacher’s original offense and the director’s inaction are subject to appeal.

For the director

You can send a letter to the district office by mail or email. Municipal authorities also have their own official portals, and some of them have electronic reception desks that provide convenient submission of applications for consideration by competent specialists.

Postal and email addresses and links to department websites can be found on the official portals of the Departments of Education of a particular region (subject of the Russian Federation).

To school

The process of appealing a general education institution is similar to the same procedure addressed to the director. To do this, the applicant also needs to submit a letter to the municipal administration, and in the application itself enter the address and school number, describe the offense and a list of violators with full name and information about their positions.

You can achieve greater effect by contacting the following government agencies:

1. Regional Department of Education. (for Moscow)
2. Federal Service for Supervision (Rosobrnadzor).
3. Ministry (Ministry of Education and Science).
4. Rospotrebnadzor.
5. Prosecutor's office.
6. Court.
7. Ombudsman.

Satisfaction of a complaint against a school, director or teacher entails the following consequences:

1. Determination and obligation to implement measures to resolve the dispute.
2. Revision of the charter and regulations of a general education institution.
3. Revocation of the license of a private educational organization.
4. The appointment and application of disciplinary or administrative measures, and sometimes criminal punishment to the perpetrator.
5. Dismissal or removal from office of the offender.
6. Compensation for material or moral damage to the victim.

Based on the results of consideration of your application, a certain decision will be made. If the facts stated in the statement are confirmed, the perpetrators will be brought to justice. It can be different. The simplest is that the guilty person will be reprimanded, the most serious is going to court.

The complaint will be considered justified if the teacher:

• does not fulfill his duties;
• fails to comply with safety regulations, resulting in a child being injured;
• violates the school's labor regulations;
• incites national and religious hatred;
• does not comply with ethics and morality;
• does not take into account the child’s health and psychological health in the educational process;
• underestimates the student's grades;
• is biased towards the child.

Written appeal

In the modern world, there are several options for submitting a written application.

The public reception area of ​​the DO is open to the public during the week from 8-00 to 20-00. On Saturday, reception of citizens is held from 9-00 to 15-00. You need to prepare 2 copies of the claim, on one of which the office puts a mark of acceptance.

If the claim is sent by postal service, the message is sent by registered mail with mandatory return receipt requested.

Written or printed complaint

You can put your claims on paper and send them by registered mail, or hand them in person.
In the first case, do not forget to receive notification of receipt, and in the second, make a special note about the transfer. To do this, you will need to write two copies - you will give one sample, and put a mark on the second. You need to write an application to the Ministry or local department of the education department according to the standard format:

1. A cap.

You need to write to whom the complaint is addressed, and also write the name of the locality, the name of the institution and the full name of the director. Then write your first, last and middle names, as well as your address and contact information.

1. Main text.

Describe the nature of the problem, describe in detail the conflict, all the people involved, and the laws and rules that were violated.

1. Requirements.

Write your requirements, ask that appropriate measures be taken, and write the deadlines within which you want to receive an answer (in the case of the Ministry, this is rather a symbolic point, since the deadlines are established by law, but it is better to write to the department according to such rules).

1. Signature and date.

You can file a complaint with your local department office by following all of the rules above. Find the official department portal and complain online, or submit your complaint during a personal visit to the department. Check the sample, follow the instructions, and the offender will certainly suffer a well-deserved punishment.

Option using phone

To facilitate and structure the reception of messages from citizens, several lines have been allocated in the Moscow Branch:

1. All calls are received around the clock at +7 (495) 777-77-77. The operator will need to introduce himself, provide his address and passport details, as well as the essence of the problem. After recording, the conversation is transferred for review. You will just have to wait for a written response.
2. If you have a question about registering shipments, you need to dial other numbers - or +7 (499) 369-31-48.
3. Legal entities are allocated a separate line with the number +7 (499) 369-31-42.
4. Consultations on the organization of education are held on weekdays from 9-00 to 18-00 by phone.

Before dialing the number, you should record the main points in order to clearly present them to the operator.

Personal visit to the DO

You can get an appointment with the head of the body or his deputies only on visiting days and hours . The organization's website contains information that is updated quarterly.

You must first submit an application form.

You must bring your application to the reception address on weekdays from 8-00 to 20-00; on Saturdays, opening hours are limited from 9-00 to 15-00. The requirements for drawing up a complaint are identical to a written appeal. You must come to your appointment with your passport.

Via electronic service

The official portal of the Department allows you to contact the head directly or through the electronic reception. The website has rules for drawing up and submitting appeals, which you should immediately read.

To contact the reception, go to https://dogm.mos.ru and fill out the form fields:

Be sure to indicate your details, the type of applicant - individual or legal entity, and the response form. The text of the claim is presented competently in a business style without obscene or rude language. The chronology and sequence of events must be maintained. If there are additional documents that explain or support any actions, they are attached to the complaint and submitted at the same time.

An appeal to the manager is formed on the site https://ask.educom.ru/.

Enter the subject of the request, fill out the fields, write the text.

Additional materials are allowed to be attached up to 5 MB.

Submit a claim.

Important! After verification, all requests are published on the DO website. Your data and text will be publicly available in the “Citizens’ Appeals” section

How to write an appeal to the Moscow Department of Education

Dear project participants!

The resource “Appeals to the Head of the Moscow Department of Education” has existed for 8 years. During this time, we received more than 65,000 requests , thanks to which serious changes occurred in the system. April Fools' night bonfires for admission to 1st grade disappeared, mass collections in schools stopped, the need to wear skis to physical education lessons disappeared, all Moscow schools switched to a five-day school week, and complaints about the lack of availability of excursions for all schoolchildren stopped. Difficulties in organizing graduation parties/final calls have ceased to be a concern for parents, since a Citywide graduation is now held for all interested graduates. Complaints about the need to buy textbooks and requirements for school uniforms have stopped, teachers’ complaints about low wages have disappeared, the problem of the lack of strong schools in the area has been resolved, since the main focus of the system has become mass quality education, and these are just some examples of the disappeared negativity that we managed to eradicate thanks to your requests.

But, at the same time, it is no less significant that it was thanks to your ideas contained in the appeals that many interesting and very useful systemic positive changes appeared: the project “Moscow Schoolchildren’s Saturdays”, “School without educational dead ends”, the “My Achievements” service, the “Passage and Nutrition” system has been introduced, a rating of schools’ contribution to the quality education of Moscow schoolchildren has been created, certification of teachers for compliance with position and category is carried out without the need for the teacher to collect any documents and without the slightest distraction from work, a Manager has been created and is functioning in every Moscow school council, the payment to teachers for participation in the State Examination has been significantly increased, the education system has become transparent and open (broadcast certification for the position of “head of an educational organization”, weekly video conferences of the Department, citywide online meetings for parents, trade union conference calls “Trade Union Hour”) and many others changes that play a huge role in the education system.

But there is nothing more convincing than numbers, which most clearly demonstrate the positive changes that have occurred thanks to your proposals.

Source of the article: https://ask.educom.ru/