The State Housing Inspectorate is an organization that has supervisory powers in the housing and communal services sector and monitors the legality of the actions of communal structures, municipal authorities and the residents themselves.
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Inspection specialists monitor compliance with housing legislation and provide assistance in homeowners defending their rights and interests in controversial situations. The Housing Inspectorate accepts requests from citizens regarding the activities of management companies, the state of the housing stock, charging for housing and utility services, etc. You can contact the Internet reception online with a complaint (in accordance with Federal Law No. 59 of 05/02/2006) or request information (in accordance with Federal Law No. 8 of 02/13/2009).
The structure does not have a main official website, so on the Complaint.Online
a separate category contains contact information for all regional divisions of the housing inspection of the Russian Federation.
To quickly go to the desired Federal District, click on the appropriate link!
- Central Federal District
- Southern Federal District
- Northwestern Federal District
- Far Eastern Federal District
- Siberian Federal District
- Ural federal district
- Volga Federal District
- North Caucasus Federal District
Features of filing a complaint with the State Property Committee
You need to know some nuances when filing complaints, as well as comply with simple formalities.
| Resolving the issue with the management company | Before complaining to the regulatory authority, attempts must be made to resolve the issue peacefully. To do this, you need to write complaints to the management of the management company. If there is no response from them, or the issue has not been resolved, then only after that express your complaints to higher authorities. |
| Collect the necessary evidence | If the evidence presented is not sufficient to confirm the violation, then consideration of the complaint may be refused. All available documents, photographs, expert opinions must be attached to the application. |
| Appeal to Rospotrebnadzor, the prosecutor's office or the court. | You can contact other competent authorities if the citizen is dissatisfied with the result of the complaint. The appeal will be considered within the prescribed time frame. |
Reference! Anonymous requests will not be considered. Therefore, when sending a claim to the State Housing Property Inspectorate to a utility office, it is necessary to indicate information about the applicant.
How to write a complaint against a management company?
Sometimes the only way to resolve disagreements between residents and the management company is to contact the housing inspector.
The law does not approve a standard form for a complaint against the Criminal Code. The main thing is to adhere to generally established rules when preparing such documents. The claim must be made only in writing. Handwritten registration or using printing devices is allowed.
The document must have the following content:
- name of the inspectorate to which the complaint is filed;
- information about the applicant (when filing a collective claim, information about all residents must be indicated);
- describe in detail the essence of the complaint, preferably with reference to the provisions of the law, the provisions of which were violated;
- list the facts confirming the detected violation;
- indicate all documents attached to the application as evidence;
- put forward your demands, for example, recalculate the fee for a month when a certain service was not provided;
- put the date of compilation and signatures of all applicants.
There is no need to insult company employees in your appeal; this will definitely not help the consideration of the issue. The complaint is drawn up in two copies. The first is transferred to the housing inspectorate, and the second remains with the applicant. The employee who accepted the claim must put the date of acceptance and signature. This confirms that the document has been accepted for consideration.
Download a sample complaint to the housing inspection
The presented example will help you correctly draw up a complaint about the work of an office in the public utility sector. If citizens are afraid that they cannot cope on their own, then they can use the services of an experienced lawyer.
What can you write a complaint about?
It is necessary to file a complaint against the housing and communal services of the city of Moscow if the problem of the residents of an apartment building lies within the competence of this service. This could be a problem with:
- serviceability of the elevator;
- heating;
- stairs and ramps;
- leakage of the roof and entrance canopy;
- clogged garbage chute;
- proper condition of mailboxes;
- the impossibility of living in the house due to its emergency condition (the problem often lies in the reluctance to recognize the building as such);
- utilities - lack of hot water supply or cold water;
- the need to carry out major repairs to the interior of the building and the facade;
- windows on staircases;
- cockroaches, rats and mice, general unsatisfactory sanitary and hygienic condition of the entrance;
- faulty entrance door.
All these problems must be eliminated as soon as possible, as they make it uncomfortable for apartment owners to live in this building.
Complaint about the inaction of the housing inspection
The inaction of officials of the State Housing Registration Authority can be appealed administratively, i.e. to a higher official or a higher body, as well as in court.
The GZHN body has its own administrative regulations, which also prescribe the procedure for pre-trial appeal of the inactions of an official or body.
A complaint to a higher official is drawn up as a standard one, i.e. information about the addressee, applicant, the circumstances of the case is reflected, requirements are indicated, copies of documents are attached (if necessary), a signature is placed, and the date is indicated.
A citizen's appeal of the inaction of the Civil Housing Authority in court is carried out according to the rules of the CAS of the Russian Federation, by filing an administrative claim.
How to file a complaint with the housing inspectorate?
You can submit a complaint to the body implementing the Civil Life Regulations in the following way:
- ♦ upon a personal visit to the specified body and submitting the complaint with a mark on your copy;
- ♦ using postal service, sending a complaint by registered mail;
- ♦ through GIS housing and communal services
- ♦ you can submit a complaint through the electronic reception; in the Sverdlovsk region, the procedure for sending such an appeal can be found with our lawyer;
- ♦ on the Department’s website you can send a letter via an electronic service.
Housing inspection
Housing Inspectorate - deals with regional state housing supervision, licensing and licensing control over business activities in the management of apartment buildings. The State Housing Inspectorate (SHI) monitors apartment buildings and special non-residential facilities, and also coordinates the reconstruction and redevelopment of premises in apartment buildings.
List of main areas of activity of the Housing Inspectorate:
- Coordination of reconstruction and redevelopment of premises in apartment buildings;
- Licensing and licensing control over business activities for the management of apartment buildings
- Reception of complaints from applicants
Complaint to the State Housing Inspectorate
Any citizen whose rights in the sphere of housing and communal services have been violated can make a complaint to the state housing inspectorate,
Popular complaints to the Housing Inspectorate:
- complaint against the management company
- complaint against neighbors
- complaint about improper redevelopment
Legal basis
- The State Housing Inspectorate in the Russian Federation was approved and operated on the basis of the Decree of the Government of the Russian Federation of September 26, 1994 N 1086 “On the State Housing Inspectorate”.
- Since 2013, the inspection has been carrying out its work on the basis of the provisions of the Government of the Russian Federation of June 11, 2013 N 493 “On State Housing Supervision” and the provisions of regional Governments. The State Housing Inspectorate is subordinate to the regional ministries of housing and communal services, and in some regions it is subordinate to the vice-governor.
- In 2014, by Decree of the Government of the Russian Federation dated September 12, 2014 No. 927, the position of the Chief State Housing Inspector of the Russian Federation was introduced within the Ministry of Construction and Housing and Communal Services of the Russian Federation, and its powers were defined. The position was held by Deputy Minister of the Ministry of Construction and Housing and Communal Services of the Russian Federation Andrey Chibis (2013-2019) [3] In December 2019, Deputy Minister of Construction and Housing and Communal Services of Russia Maxim Egorov was appointed Chief State Housing Inspector of the Russian Federation.
Functions of the housing inspection
- Resolution of the State Construction Committee of the Russian Federation dated September 27, 2003 N 170 established the Rules and Standards for the technical operation of the housing stock. In accordance with clause 1.10. State control over their compliance is entrusted to the State Housing Inspectorate.
- Based on paragraph 9 of Article 55.25 of the Town Planning Code of the Russian Federation, it supervises the condition of hard road surfaces and sidewalks in the local area.
- Based on Decree of the Government of the Russian Federation No. 491 of 08/13/2006 “On approval of the Rules for the maintenance of common property in an apartment building” and Decree of the Government of the Russian Federation No. 290 of 04/03/2013 “On the minimum list of services and works necessary to ensure proper maintenance of common property in an apartment building, and the order of their provision and implementation." The State Housing Inspectorate exercises state supervision over management organizations that provide maintenance to apartment buildings.
- According to Chapter No. III of the Government of the Russian Federation No. 290, the housing inspection exercises state supervision over the walls of houses and foundations. Detects the presence, nature and size of cracks in ceilings, peeling of the protective layer of concrete and exposure of reinforcement, monitors the integrity of window and door fillings, peeling of paint from walls, protruding electrical wires, removal of snow and debris. Since 2019, in accordance with Article 27, it has been supervising the fire safety of apartment buildings.
- According to Chapter No. II of the Government of the Russian Federation No. 491, the housing inspection exercises state supervision over the cleaning and sanitary-hygienic cleaning of common areas, as well as the land plot that is part of the common property, for the collection and removal of liquid household waste, fire safety measures, for the maintenance of landscaping and landscaping, for energy saving measures, for engineering systems of water supply and electrical equipment included in the common property.
- Based on Chapter 19 of the Housing Code, the “State Housing Inspectorate” issues permits (licenses) to management organizations in the housing and communal services sector. Based on citizens' complaints, it carries out unscheduled on-site inspections, issues orders to management organizations to eliminate violations, and revokes licenses in court.
Assistance from a lawyer in drawing up a complaint to the State Housing Property Committee in Yekaterinburg
If your housing rights are violated in any way and you need help in combating such violations, you can always count on our lawyers who know the nuances associated with filing a complaint with the competent authorities.
Contacting our lawyer will save your time, since you will be free from studying regulatory documents and information on the website of the housing supervision authority. Our lawyers will always help:
- prepare a reasoned complaint to the State Housing Property Authority regarding issues of improper provision of services in the housing and communal services sector and other problems;
- prepare a complaint (claim) against a housing supervision body or official in case of improper performance of their duties by the relevant body or person.
In addition, our lawyers can act as a representative of their client, taking upon themselves all the negative aspects in communicating with the housing control authority and participating in court hearings.
