Wrongful refusal of warranty repairs: how a lawyer can help

What to do if the Warranty Card is not filled out

If the purchase is already in the service center, after its return the consumer will be issued a document with a note about the work performed. If problems arise in the future, it can be used instead of a guarantor.

In this case, there is no need to worry. According to the law, if it is not completed and the warranty period is not indicated, the general grounds will apply. Quality claims can be made within 2 years.

Do I need a receipt and warranty for repairs (read more...)

How to recover

If the loss of the warranty document is discovered before the breakdown, they come to the retail outlet, explain that the document is lost, and ask the consultant to restore it. To do this, you need to know the date of purchase.

Ways to restore the duration of free maintenance:

inscriptions on the packaging;
advertising information;
website of the seller and manufacturer.

Important! Groups of similar products are subject to the same maintenance period. For example, refrigerators of the AAA brand and model may have a warranty of 6 months, and BBB - 2 years. This information will be useful in determining the length of the warranty period.

What to do if you have lost your warranty card and receipt, and the product is broken?

Are sellers required to fill it out?

Attention! Information about the product may be contained in other documents attached to it, then it may not be included in the warranty.

An empty warranty card will not cause problems for the buyer. The legislation does not require its mandatory registration from the seller. That is, even if it was not issued, the seller is not obliged to fulfill such a requirement of the buyer.

Customer Reviews

Gratitude from Soboleva E.P. I would like to express my deep gratitude to Vasily Anatolyevich Kavaliauskas for his literacy, consultation and attention to the client who found herself in a difficult situation; as well as wonderful, sensitive administrators. I wish the company prosperity and good clients.

Sincerely, Soboleva Elena Petrovna. September 19, 2018

Gratitude from Ivanov I express my gratitude to Vasily Anatolyevich for the correct and competent legal assistance in solving my case. I wish you and your entire company prosperity and success.

With all my heart, V.V. Ivanov. 05/10/2018

Gratitude to Solovyov I would like to express my deepest gratitude and appreciation to Konstantin Vasilievich Solovyov for his attentive attitude and very competent consultation. And if I ever need legal support, I will definitely turn to him. I would also like to mention Daria Valentinovna Kutuzova, who greeted me with a smile and answered some of my questions. I wish the company success, further prosperity, and more clients.

Gratitude from gr. Tiuntsova G. A. I asked for advice from your “Legal Agency of St. Petersburg” - regarding deception by one person who presented himself as an employee of Rospotrebnadzor of the Krasnoselsky district, Novichkov A. A. Offered me a service - before the New Year, go on a tourist trade union voucher to Moscow on the Sapsan railway transport. I refused due to the manipulation of the placement of seats - in different trains, and then by car. Lawyer Sergei Vyacheslavovich Mavrichev handled this case and provided consultations. I thank you for such a sensitive and attentive attitude in office work, which was denied at the 58th police department of the Vyborg district, under Art. 24, 144, 145 of the Code of Criminal Procedure of the Russian Federation, I now have the right to appeal the conclusion and will send an application for further investigation to the district prosecutor's office.

Tiuntsov G. A.

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Greshina P.V. 03/23/2018

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With gratitude, Minina Margarita Vladimirovna.

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Vraveevsky S.A. 12/18/2018

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Thanks to Pavlyuchenko A.V. from Astafieva A.S. I express my gratitude to the Legal Agency and in particular to lawyer Alexander Viktorovich Pavlyuchenko for the work done, high qualifications and high-quality approach. Thanks to Alexander Viktorovich, we managed to achieve a result in court in a case on the protection of consumer rights that I did not even expect. The amount recovered in court even exceeded my expectations. Thank you very much for your qualified work and professionalism.

Sincerely, Astafieva A.S., 03/01/2019

Thanks to Pavlyuchenko A.V. from Radhuan M. Dear Pavlyuchenko Alexander Viktorovich. Let me express my sincere gratitude for the qualified legal assistance provided. Thanks to your professionalism, I was able to achieve a decision in my favor. I wish you further prosperity and professionalism.

Radhuan Mohamed 06/08/2018

What to do if the Warranty Card is not filled out

The legislator's federal law “On the Protection of Consumer Rights” regulates the relationship between the seller and the consumer. Its provisions are aimed at the rights of consumers, or rather at their protection, and also imposes obligations on the seller to receive goods of inadequate quality, as well as those that are appropriate, but not suitable for the buyer.

There is even more confusion with furniture. The list of exceptions includes “Household furniture (furniture sets and sets).” This phrase means this: if you bought a set of a chair and table, then they will not accept it back, but if the chair and table are separate, they must.

There is no warranty card, what should I do?

Availability of a unique number (read more…)

What rights does the law give the consumer regarding free services?

According to the Consumer Rights Protection Law (CPL), if defects in the product are discovered during the warranty period, the buyer has the right to demand free repairs. This is stated in paragraph 1 of Article 19. Elimination of the malfunction must be carried out at the expense of the seller or manufacturer. In case of refusal of repair due to a “non-warranty case”, the buyer has the right to demand an examination. This right is spelled out in paragraph 5 of Article 18 of the Law of the Russian Federation. The inspection is carried out at the expense of the seller, its purpose is to determine the true cause of the defect. The buyer may, if desired, be present as an observer.

If the results of the examination showed that the breakdown occurred without the participation of the owner, the seller, in accordance with paragraph 6 of Article 18 of the Labor Code, is obliged to provide warranty repair services. If he refuses, the buyer sends him a claim, after which he can legally go to court. If, based on the results of the inspection, the consumer’s guilt is proven, he must reimburse the seller for the costs of expert services. In case of disagreement with the conclusions of the commission, the buyer has the right to appeal the results and independently conduct a re-examination. An important nuance: even if the cause of the problem was improper use, the seller is responsible for the consequences - provided that the buyer was not familiarized with the rules of use orally or through instructions.

List of goods for which the warranty period is not established

Info However, the buyer may be offered a quality check by store employees (the results of which can be questioned), as well as an examination at his own expense.
In such cases, you must independently contact an expert organization for an independent verification. When documentary evidence Art. 18 of the Law “On the Protection of Consumer Rights” (clause 5) indicates that if the consumer does not have a cash or sales receipt or any other document that confirms the fact of purchasing the goods, then this is not a valid reason for the buyer to refuse his demand .

Legal support for illegal actions of the seller

A qualified consumer rights lawyer will provide invaluable assistance at any stage of the fight against an unscrupulous manufacturer or seller. If you have been denied warranty repair of a cell phone, car, household appliance or other product, our lawyers will protect your rights. We will file a claim against the seller and demand from him an act of refusal, with which we will go to court. If necessary, we will apply for an additional examination and create a list of questions for the experts. Do not be afraid to stand up for your rights - the law and we, its servants, are on your side.

Is it possible to return the equipment if the warranty card is filled out?

Is repair possible without a warranty card: what the law says

Sales receipts;
Operating documents (where the store’s stamp is placed upon purchase);
Warranty period coupon;
Receipt for delivery of goods or installation;
Other documents that have store or manufacturer stamps.

He provides the buyer with free restoration repairs;
Service center - payment for work performed;
To the manufacturer – rating and image.

What to do if the Warranty Card is not filled out

For each durable product, the manufacturer calculates the service life. During this period, he must ensure the availability of spare parts for repair and trade organizations, maintenance, and consultations. If this period is not established, it is equivalent to 10 years.

When returning a repaired product, the affected person can expect the following:

Filling out the warranty card (read more...)

Who does the registration and when?

Warranty card

A warranty card is a document certifying the fact of purchase of the product and giving the buyer the right to repair or replace the product in the event of a malfunction. Some consumers treat warranty cards formally, which is what sellers take advantage of. In particular, store employees often do not fill out this document, assuring that a receipt and a store stamp are sufficient to obtain warranty service. Buyers who agree to this make a mistake and lose the right to service the product. Let's consider how, by whom and under what circumstances the guarantee coupon should be filled out.